Taking care of you is our greatest satisfaction. Therefore, now that we can return to travel and enjoy a well-deserved rest without worries, it is more important than ever that we can do it with security and tranquility. For this, the use of masks is mandatory in our facilities.
At Q Hotels we continue to take hygiene and cleanliness standards very seriously, implementing additional measures to guarantee the safety of our guests and employees, applying the recommendations of the World Health Organization and health experts.
Q Hotels thus complies with the measures and guidelines prepared by ICTE and the Ministry of Industry, Commerce and Tourism in its hotels, villas and tourist apartments, thus guaranteeing the monitoring of disinfection and cleaning protocols, as well as the implementation of the relevant security measures in its processes, people and facilities.
Deferment and cancellation policies
For NEW DIRECT RESERVATIONS AT THE HOTEL made after June 22, 2020 and with an arrival date of December 31, 2020, we will allow you to modify them * or cancel them free of charge until 48 hours. before the day of your arrival. Guests who have made their reservation through an online travel agency or other travel agent are encouraged to contact the reservation provider for information on their policies.
If you made the reservation between April 2, 2020 and June 21, 2020, and with an arrival date of December 31, 2020, we will allow you to modify them * or cancel them free of charge until 24 hours. before the day of your arrival.
Some exclusions apply. You can exclude periods with restrictions for special events or high demand weeks. See each hotel's rate rules for more details.
* All modifications in reservations are subject to availability and upon payment of the difference with the new rate that applies, if applicable.
Contact information of our hotels
Due to the evolution of COVID-19 and the possible modification of the preventive measures adopted so far by the competent authorities, the availability of certain services and / or their reservation may be affected.
Remember that the objective is that both our clients and our employees and suppliers can continue enjoying all our destinations without worries, as well as reducing the risk of contagion of the coronavirus to a minimum.